Privacy Policy Overview
This Privacy Policy explains how Land and Sea Journeys Travel ("we," "us," or "our") collects, uses, and protects your information when you inquire about or book travel with us. It covers our website, phone and email communications, and related services. By using our services, you acknowledge this policy. We strive to keep the language clear and respectful of your time.
Last updated: 2025-01-01
Last updated: 2025-01-01
Information We Collect
We collect information needed to plan and manage travel with care and precision:
Where required, we rely on lawful bases such as consent, contract performance, legitimate interests, and compliance with legal obligations.
- Inquiry details: name, contact information, preferred travel dates, destinations, interests, budget, and travel companions.
- Booking data: traveler names as shown on ID, dates of birth, passport details (where needed), loyalty numbers, visa requirements, medical or accessibility needs you choose to share for trip arrangements.
- Itineraries and preferences: stateroom/room types, seating and bedding preferences, excursions and activities.
- Communications: emails, calls, and messages related to planning and support.
- Payment-related details: we may process payments via secure processors; we do not store full card numbers.
- Device and usage data: IP address, browser type, pages viewed, and interactions, collected via cookies and similar technologies.
Where required, we rely on lawful bases such as consent, contract performance, legitimate interests, and compliance with legal obligations.
How We Use Information
We use your information to:
Lawful bases include contract performance, legitimate interests (such as service improvement and security), consent (e.g., marketing emails), and legal obligations.
- Plan, quote, book, and manage your travel arrangements with cruise lines, airlines, hotels, tour operators, and other suppliers.
- Personalize recommendations, itineraries, and offers based on your interests and past trips.
- Communicate about proposals, confirmations, updates, support, and travel advisories.
- Protect against fraud, unauthorized transactions, and misuse of our services.
- Operate, analyze, and improve our website and services, including analytics and quality assurance.
- Meet legal, regulatory, and tax requirements.
Lawful bases include contract performance, legitimate interests (such as service improvement and security), consent (e.g., marketing emails), and legal obligations.
Cookies & Tracking
Enable core site features like page navigation and secure areas. The website cannot function properly without these cookies.
Remember your choices—such as preferred contact method, destinations of interest, or recent pages viewed—to offer a smoother experience.
Help us understand site usage (e.g., pages visited, time on page) so we can improve content and navigation. Data is aggregated and not used to identify you directly.
Used to deliver or measure relevance of communications. We do not sell your personal information. You can opt out of marketing emails at any time.
Sharing & Disclosure
We share information only as needed to deliver your trip and operate our business:
We do not sell personal information in the conventional sense. Where required, we offer opt-out choices for certain data uses.
- Travel suppliers: cruise lines (including Viking), airlines, hotels, tour operators, insurance providers, transfer companies, and activity partners to fulfill bookings and support requests.
- Technology partners: secure payment processors, email and document tools, customer management and analytics platforms.
- Legal and safety: to comply with law, respond to lawful requests, or protect rights, safety, and property.
- Business changes: in connection with a merger, acquisition, or asset transfer, subject to appropriate safeguards.
- Aggregated or de-identified data that does not identify you personally.
We do not sell personal information in the conventional sense. Where required, we offer opt-out choices for certain data uses.
Data Security & Retention
We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, secure communications, and staff training. No method of transmission or storage is 100% secure, but we work to reduce risk and respond promptly to issues.
We retain information only for as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we aim to delete or de-identify information according to our retention practices.
We retain information only for as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we aim to delete or de-identify information according to our retention practices.
Your Rights
Depending on your location, you may have rights such as access, correction, deletion, restriction or objection to processing, portability, and the right to opt out of marketing. You can also withdraw consent where processing relies on consent.
EEA/UK: You may have additional rights under GDPR, including to lodge a complaint with your data protection authority.
California: You may have rights under CCPA/CPRA, including to know, delete, correct, and opt out of certain data sharing. We honor authorized agent requests per applicable law.
To exercise your rights or ask a privacy question, contact us at alex@lsjtravels.com or 352-268-2680. We will verify requests as required and respond within applicable timeframes.
EEA/UK: You may have additional rights under GDPR, including to lodge a complaint with your data protection authority.
California: You may have rights under CCPA/CPRA, including to know, delete, correct, and opt out of certain data sharing. We honor authorized agent requests per applicable law.
To exercise your rights or ask a privacy question, contact us at alex@lsjtravels.com or 352-268-2680. We will verify requests as required and respond within applicable timeframes.
International Transfers
Because travel is global, information may be transferred to suppliers and service providers in countries with different data protection laws. Where required, we implement safeguards such as standard contractual clauses, and we work with reputable providers committed to appropriate protections.
Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information without parental consent, please contact us so we can take appropriate action.
Updates & Contact
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Substantive updates will be posted on this page with a new "Last updated" date.
Questions or requests? We’re here to help. Email alex@lsjtravels.com or call 352-268-2680 for privacy inquiries, including access, correction, deletion, or preference changes.
Questions or requests? We’re here to help. Email alex@lsjtravels.com or call 352-268-2680 for privacy inquiries, including access, correction, deletion, or preference changes.